Return Management

Dubai Returns (DR) is targeted at International sellers who want a solution to handle returns of online sales on Global Market Places. DR is a comprehensive global solution supporting Dubai through an integrated software platform which enables sellers like you handle all your returns from international markets.

Dubai Returns (DR) is an end-to-end managed service which gives the consumers Reduced returns costs and an Easy returns process. This unique self-service "drop the package at own convenience" feature helps consumers manage returns, hassle free. With a choice of trusted carriers like Fedex, DHL, USPS, Royal Mail etc. this service provides "trust and confidence" in

consumers mind.

As a seller you get full visibility of your returns "in transit" and "at warehouse". You can see the returned product in your account and give instruction on re-dispatch, return to origin or liquidation.

The "Insights" management tool provides you information on your return rates, reasons, conditions etc which helps you reduce future returns incidences.

Shipping Carrier

Choose shipping carrier from world leading companies like Fedex, DHL, USPS etc and print shipping labels

Track Returns

Track returns on a single platform for multiple shipping carriers

Receive

Receive returns, stock returned inventory and repack/reship returned products through IndiGateway warehouse

Customer Service

Get queries resolved from Dedicated Customer Service support team who are experts in Returns Management.


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Bronze Gold Platinum
Volume per month 1 to 10 returns 10 to 100 returns Above 100 returns
Returns Handling - Returns Order Handling per unit - Weight Handling (Per 500gms) - Value handling % of Value AED 15
AED 5
2%
AED 10
AED 3
1.5%
AED 7
AED 2
1%
Reprocessing - Re-dispatch Order Handling per unit - Weight Handling (Per 500gms) - Value handling % of Value AED 10
AED 5
2%
AED 8
AED 4
1%
AED 6
AED 3
1%
Membership fees AED 100 per month AED 200 per month AED 500 per month

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